Customer Service/Research Assistant

Vacancy Overview

The Customer Service Representative will provide service to both external customers and also support internal management

Company Description

Xediton is a small privately-held pharmaceutical company with a focus on meeting the needs of patients, physicians and partners. We are committed to developing, partnering and making available new and established medicines to promote the health of Canadians. We are located in Mississauga, Ontario

Department:Customer Service
Project Location(s):Mississauga, ON
Education:A science background is preferred (BSc, MSc)
Salary:$14/hour
Job Type:Full-Time

Skills & Experience

The successful candidate is a highly motivated, enthusiastic, and dynamic team player who is resourceful and dedicated and has competencies in adapting to changing environments.

Competencies:

  • A science background is preferred (BSc, MSc)
  • Strong analytical and problem-solving skills.
  • Strong Research experience and interest required
  • Inside sales experience, including Telesales (Preferred)
  • Strong listening and presentation skills
  • Proficient computer skills, which would include Microsoft Office (Word, Excel, Outlook)
  • Excellent communication skills(written and oral)
  • Experience and familiarity with a Customer service and office environment
  • Developed interpersonal skills; good team player
  • The successful candidate will possess excellent attention to detail
  • French language skills are not required but would be an asset

Responsibilities

Specific responsibilities include:

  • Generate new leads through referrals and market research
  • Cold call leads, speak with decision-makers to generate interest in a company‚Äôs products
  • Complete market research and analysis
  • Research products and markets as needed
  • Telesales
  • Make after-sales service calls as needed
  • Support internal management in developing existing and potential clients
  • Update CRM database
  • Receive and process customer orders and respond to order inquiries
  • Ad hoc Duties

Salary

$14 per hour

If this opportunity is of interest to you and are looking to work in a small company with growth opportunities, we would like to speak to you. While we appreciate the interest of all applicants, only candidates selected for an interview will be contacted.

To apply, please upload your resume and cover letter by completing the form below or email to hr@xediton.com