Customer Service Representative & Inventory Analyst

Department:

Customer Service and Inventory

Project Location(s):

Ontario

Education:

University degree required

Salary:

$50,000 per annum

Job Type:

Full Time

Job Description & Key Responsibilities

The Customer Service Representative & Inventory Analyst will provide service to both external customers and also support internal management

Specific responsibilities and deliverables include:

  • Answer all customers’ calls regarding complaints, back orders, return authorizations, price requests, product information; contact customers with product changes or price differences in a timely, courteous and effective manner.
  • Order Entry: Process orders by entering phone, EDI orders, e-mail and fax orders; contact customers regarding price differences, wrong product number, product number changes and any other problems with their order.
  • Invoicing and Payments: Keep Customer and Supplier accounts up to date by posting invoices, payments and receipts.
  • Maintain Customer Database
  • Compile up- to-date information for internal staff; reports may include sales reporting, backorders, inventory position, etc.
  • Prepare shipping and tracing information for customers as required
  • Act as a liaison between warehouse and customers in managing their account with respect to orders, shipping errors, returns and general enquiries
  • Answer/route telephone calls, greet visitors, schedule meetings and other clerical duties as directed by Supervisor
  • Track inventory from manufacturing through to in-transit and delivery
  • Assist with inventory physical counts; Investigate, and help resolve all inventory discrepancies
  • Reconcile inventory at various locations and identify any discrepancies
  • Create POs as required and receive inventory into systems
  • Coordinate supply chain with production schedule; Receive products in inventory system
  • Accurate inventory management
  • Receive product complaints and adverse drug reactions from customers and Healthcare professionals and document or forward as appropriate.
  • Responsible for Supply chain and inventory management; Assist in managing inventory forecasting.

Skills & Qualification

The successful candidate is a highly motivated, enthusiastic and dynamic team player who is resourceful and dedicated and has competencies in adapting to changing environments.

Minimum qualifications:

  • University degree required.
  • Proficient computer skills, which would include Microsoft Office (Word, Excel, Outlook); Intermediate Excel user
  • Excellent communication skills (written and oral)
  • Experience and familiarity with a Customer service and office environment
  • Strong analytical and problem-solving skills.
  • Developed interpersonal skills; good team player
  • French language skills are not required but would be an asset
  • Superior organizational skills, with the ability to prioritize and handle multiple tasks and deadlines, works well under pressure and has a sense of urgency
  • Maintain a high degree of accuracy and attention to detail
  • General knowledge in inventory control, material planning

Salary

$50,000 per annum

If you are ambitious, looking to be part of something that has significant growth potential and this opportunity is of interest, we would like to hear from you. While we appreciate the interest of all applicants, only candidates selected for an interview will be contacted. No agencies please

Department:

Customer Service and Inventory

Project Location(s):

Ontario

Education:

University degree required

Salary:

$50,000 per annum

Job Type:

Full Time

To apply, please complete the form below or
email your resume and cover letter to hr@xediton.com